Customer Service Specialist, Data Privacy & Account Security, (contract) at Optimum Solutions Pte Ltd

About This Role

This is a 1-year contract hire. Responsibilities: Serve as the primary contact for sensitive user inquiries related to data privacy, account security, and compliance matters. Handle legal and regulatory information requests in coordination with internal legal teams, ensuring full compliance with policies and regulations. Manage complex and high-risk user cases, including escalations, non-standard requests, and platform-related issues. Drive continuous improvement of internal processes to enhanc…

Requirements

• At least 2 years of experience in customer service or a related field
• Proven track record of handling data privacy and account security issues
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced, dynamic environment
• Familiarity with data protection laws and regulations in the Philippines
• Strong analytical and critical thinking skills
• Ability to work independently and as part of a team
• Fluency in English, with excellent written and verbal communication skills

Benefits

• Competitive salary range of ₱63,000-₱114,000 per month
• SSS, PhilHealth, and Pag-IBIG benefits
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Access to cutting-edge technology and tools
• Flexible work arrangements and work-life balance