Program Specialist, Content Writing - Customer Service at Canva

About This Role

Join Canva, a leading global design platform, as a Program Specialist, Content Writing - Customer Service in Makati, Philippines. As a key member of our team, you will be responsible for creating high-quality content that enhances the customer experience. Your day-to-day tasks will include researching and writing engaging content, collaborating with cross-functional teams, and staying up-to-date with industry trends. This is a fantastic opportunity to grow your career in a dynamic and innovative company.

Requirements

• 3+ years of experience in content writing, customer service, or a related field
• Proven track record of creating high-quality content that resonates with diverse audiences
• Excellent writing, editing, and proofreading skills with attention to detail
• Strong understanding of customer service principles and practices
• Ability to work collaboratively with cross-functional teams, including design, marketing, and product
• Familiarity with content management systems (CMS) and customer relationship management (CRM) tools
• Strong analytical and problem-solving skills, with ability to adapt to changing priorities
• Bachelor's degree in English, Communications, or a related field

Benefits

• Competitive salary range of ₱17,000 - ₱32,000 per month
• Comprehensive benefits package, including SSS, PhilHealth, and Pag-IBIG
• Opportunities for career growth and professional development
• Flexible work arrangements, including flexible hours and remote work options
• Access to cutting-edge technology and tools, including Canva's design platform
• Collaborative and dynamic work environment with a diverse team of professionals