BPO & Customer Service careers in the Philippines

First steps

1. 1Practice clear spoken English: most accounts test it in an initial call or a recorded assessment.
2. 2Expect a typing test and basic computer checks; many sites also ask for a short chat or email sample.
3. 3Many accounts hire without BPO experience and train new hires before they take live calls or chats.
4. 4Ask about the account, shift schedule and night differential before you accept an offer.