Case Management Manager at WTW

About This Role

The Role  Stakeholder Engagement & Governance Collaborate with stakeholders to review change requests and assess business needs. Initiate and facilitate process governance discussions to ensure alignment with organizational standards and best practices. Provide subject matter expertise on case management processes and system functionality. Testing & Continuous Improvement Providing oversight of testing activity for system enhancements and continuous improvement initiatives. Validate requirements, identify defects, and ensure that updates meet operational and quality standards. Recommend improvements that optimize workflows and advance user experience. Development Coordination Facilitate daily development calls to review current workload, prioritize activities, and ensure transparency across in progress work. Partner with technical teams to guide the development lifecycle and support timely delivery of enhancements. Work Environment Operate effectively in a fully remote role, demonstrating accountability, communication, and self‑management. Contribute to a collaborative and high‑performing team culture. This role will require working US hours. - The Requirements  Core Competencies Exceptional written and verbal communication skills, with the ability to convey complex information clearly. Strong attention to detail and organizational skills, ensuring accuracy across documentation and testing activities. Ability to collaborate effectively with stakeholders across technical and business functions. Critical thinking and analytical problem‑solving skills, aligned to process standards and best practices. Self‑motivated and able to manage aggressive timelines without direct supervision. Technical Skills Advanced proficiency in ServiceNow, including end to end navigation and deep technical understanding to support development efforts. Experience coordinating testing cycles, validating system changes, and supporting platform enhancements. Additional Preferred Skills Understanding of finance and HR processes is considered a plus. WTW is an Equal Opportunity Employer 

Requirements

• 5+ years of experience in case management or a related field
• Proven track record of leading high-performing teams and achieving business objectives
• Strong understanding of case management principles and practices
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Familiarity with Philippine laws and regulations related to case management
• Strong analytical and problem-solving skills
• Bachelor's degree in a related field such as social work, psychology, or business administration

Benefits

• Competitive salary range of ₱17,000-₱32,000 per month
• Opportunities for professional growth and development
• Flexible work arrangements, including work-from-home options
• Comprehensive benefits package, including SSS, PhilHealth, and Pag-IBIG contributions
• Annual salary increases and bonuses
• Access to training and development programs to enhance your skills and knowledge