Customer Experience Director | Makati at MedGrocer

About This Role

Join MedGrocer, the leading e-commerce platform for healthcare and wellness products in the Philippines, as a Customer Experience Director in our Makati office. As a key member of our team, you will oversee the development and implementation of customer-centric strategies to drive loyalty and retention. Your day-to-day responsibilities will include analyzing customer feedback, identifying areas for improvement, and collaborating with cross-functional teams to deliver exceptional customer experiences. This is a great opportunity to make a meaningful impact on the lives of millions of Filipino customers and be part of a fast-growing company that is revolutionizing the healthcare industry.

Requirements

• At least 5 years of experience in customer experience management or a related field
• Proven track record of developing and implementing customer-centric strategies that drive business growth
• Strong analytical and problem-solving skills, with the ability to collect and analyze customer feedback data
• Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams
• Familiarity with the Philippine market and cultural nuances is a plus
• Bachelor's degree in Business Administration, Marketing, or a related field
• Experience with customer relationship management (CRM) software and tools is a plus

Benefits

• Competitive salary range of ₱17,000-₱34,000 per month
• Medical and dental benefits under PhilHealth and MedGrocer's health insurance plan
• SSS and Pag-IBIG contributions
• 13th month pay and holiday pay
• Opportunities for professional growth and development
• A dynamic and supportive work environment with a team of passionate and dedicated professionals