Customer Experience Manager | Makati at MedGrocer

About This Role

As a Customer Experience Manager at MedGrocer in Manila, you will lead the development and implementation of customer-centric strategies to drive business growth and satisfaction. MedGrocer is a leading e-commerce platform for healthcare and wellness products in the Philippines, and we're looking for a seasoned professional to oversee our customer experience initiatives. Your day-to-day tasks will involve collaborating with cross-functional teams, analyzing customer feedback, and identifying opportunities to improve our services. This role is a great opportunity to make a meaningful impact in the Philippines' growing e-commerce industry.

Requirements

• At least 3 years of experience in customer experience management or a related field
• Proven track record of improving customer satisfaction and loyalty
• Strong analytical and problem-solving skills, with the ability to collect and analyze customer feedback
• Excellent communication and interpersonal skills, with experience in leading cross-functional teams
• Familiarity with e-commerce platforms and digital marketing strategies
• Knowledge of Philippine market trends and consumer behavior
• Ability to work in a fast-paced environment and adapt to changing priorities

Benefits

• Competitive salary ranging from ₱19,000 to ₱33,000 per month
• Health and life insurance coverage through PhilHealth and MedGrocer's group plan
• SSS and Pag-IBIG membership for retirement and social security benefits
• 13th month pay and holiday pay
• Opportunities for professional growth and development in the e-commerce industry
• Collaborative and dynamic work environment with a team of experienced professionals