Customer Relations Officer at IKEA

About This Role

Join IKEA, the world's largest furniture retailer, as a Customer Relations Officer in Pasay, Philippines. As a key member of our customer service team, you will be responsible for handling customer inquiries, resolving complaints, and providing exceptional service to our valued customers. Your day-to-day tasks will involve responding to customer calls, emails, and in-store visits, ensuring that every interaction is a positive and memorable experience. This is an excellent opportunity to grow your career in a dynamic and innovative company.

Requirements

• At least 2 years of experience in customer service or a related field
• Excellent communication and interpersonal skills, with the ability to handle diverse customer needs
• Proficiency in English and Filipino languages, both written and spoken
• Knowledge of customer relationship management (CRM) software and systems
• Ability to work in a fast-paced environment, with multiple priorities and deadlines
• High school diploma or equivalent, with a degree in Business Administration or a related field
• Familiarity with IKEA's products and services, or a willingness to learn
• Basic computer skills, with experience in Microsoft Office applications

Benefits

• Competitive salary range of ₱19,000-₱32,000 per month
• Opportunity to work for a global leader in the furniture industry
• Comprehensive benefits package, including SSS, PhilHealth, and Pag-IBIG
• 20 days of paid annual leave, plus additional holidays
• Free meals and snacks in the IKEA cafeteria
• Discounts on IKEA products and services for you and your family