Customer Retention Manager at AutoHDR

About This Role

Role: Customer Success Representative AutoHDR is the fastest growing AI startup in real estate media. We train custom image editing models for real estate, and are currently editing 25% of all US real estate listings! Join our team and work with an exceptional team to build cutting edge products and continue growing 20% month over month! Our vision is to produce the majority of media for the real estate industry - and you can join early on.   The role: Own customer retention; build systems, automations, and build relationships to ensure a customer never leaves once using the platform. Call un-subscribed customers to collect feedback and conduct our winback process Call customers who report low quality ratings in realtime to proactively prevent churn. Consult them on how to prevent the issue & share upcoming product updates. Proactively call existing users to collect feedback and proactively mitigate any churn risks.   Your key responsibility: Make sure 100% of tickets from un-subscribed customers and low quality ratings are called through every single day. Come up with ideas and systematic, data-driven approaches for churn prevention.   Requirements: Background working with real estate photographers or editing companies Understanding of HDR or flambient real estate photo workflows Perfect English fluency and no accent   Schedule: Full-time (US Business Hours) AutoHDR Core Values: Our core values are the fuel for our continuous 20% month over month growth. Iron sharpens iron in our office, and the entire dev team is bought in to winning together.   Persistence You believe anything is possible - the only variable is how long it will take. You will always continue trying to solve a problem, look for new solutions, and figure it out at all costs through continous effort - even when most would give up. Optimism You believe strongly that you can accomplish anything you want - regardless of the odds. Even when the worst case scenario happens, and everything is on fire, you never doubt your ability to pull through and win at what you set out to do. Competitive greatness Every individual on our team wants to be the best in the world at what they do. We are extremely compeitive, and will settle for nothing other than being the #1 player for AI real estate editing.

Requirements

• At least 3 years of experience in customer retention or a related field
• Proven track record of successfully increasing customer retention rates
• Strong analytical and problem-solving skills, with ability to interpret customer data and metrics
• Excellent communication and interpersonal skills, with ability to work with diverse stakeholders
• Familiarity with customer relationship management (CRM) software and tools
• Ability to work independently and as part of a remote team
• Strong understanding of market trends and competitor analysis

Benefits

• Competitive salary range of ₱17,000–₱36,000/month
• Opportunity to work with a dynamic and innovative company
• Flexible work-from-home arrangement with regular check-ins and feedback
• Comprehensive health insurance through PhilHealth
• Social Security System (SSS) contribution and Pag-IBIG membership
• Paid time-off and holidays, including Christmas and New Year's celebrations