Customer Support Associate at Maya

About This Role

Join Maya, a leading digital financial services platform in the Philippines, as a Customer Support Associate. In this role, you will be the primary point of contact for customers, providing timely and effective solutions to their inquiries and concerns. You will work closely with the customer support team to resolve issues, improve customer satisfaction, and contribute to the growth of Maya's customer base. This is a great opportunity to develop your customer service skills, work with a dynamic team, and be part of a company that is shaping the future of digital finance in the Philippines.

Requirements

• At least 2 years of experience in customer support or a related field
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Familiarity with digital financial services or a related industry
• High school diploma or equivalent required; degree in a relevant field preferred
• Proficiency in English and Filipino languages
• Basic computer skills and experience with customer relationship management (CRM) software

Benefits

• Competitive salary range of ₱19,000-₱33,000 per month
• Opportunities for career growth and professional development
• Comprehensive benefits package including SSS, PhilHealth, and Pag-IBIG
• 20 days of paid annual leave and 10 days of sick leave
• Free meals and snacks in the office
• Access to Maya's employee wellness program