Customer Support Officer at RCBC

About This Role

Join RCBC, one of the Philippines' leading banks, as a Customer Support Officer in our Taguig office. In this role, you will be the first point of contact for our customers, providing exceptional service and support through various channels. Your day-to-day tasks will include handling customer inquiries, resolving issues, and providing product information. This is a great opportunity to develop your communication and problem-solving skills while working with a dynamic team.

Requirements

• At least 2 years of experience in customer-facing roles, preferably in the banking or financial industry
• Excellent communication and interpersonal skills, with the ability to work with diverse customers and stakeholders
• Proven problem-solving skills, with the ability to analyze and resolve complex customer issues
• Knowledge of banking products and services, with a willingness to learn and stay updated on industry developments
• Ability to work in a fast-paced environment, with multiple priorities and deadlines
• Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint
• Familiarity with CRM software and other customer support tools

Benefits

• Competitive salary range of ₱18,000-₱33,000 per month
• Comprehensive benefits package, including SSS, PhilHealth, and Pag-IBIG contributions
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Free meals and snacks in the office
• Annual leave and sick leave benefits