Manager, Customer Care at Cebu Pacific Air

About This Role

Join Cebu Pacific Air as a Manager, Customer Care and play a vital role in ensuring exceptional customer experiences for our passengers. As a leading airline in the Philippines, we strive to provide world-class service, and you will be at the forefront of this mission. Your day-to-day tasks will involve leading a team of customer care representatives, resolving customer complaints, and implementing process improvements to enhance our service standards. This is a great opportunity to grow your career in a dynamic and fast-paced environment, with opportunities for professional development and advancement.

Requirements

• At least 3 years of experience in customer care or a related field
• Proven track record of leading teams and achieving customer satisfaction targets
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Knowledge of customer service principles and practices
• Familiarity with airline operations and customer service standards
• Ability to analyze data and make informed decisions

Benefits

• Competitive salary range of ₱20,000-₱37,000 per month
• Opportunities for career growth and professional development
• Comprehensive benefits package including SSS, PhilHealth, and Pag-IBIG
• Free or discounted flights for you and your family
• Annual leave and sick leave with pay
• Access to employee assistance programs and wellness initiatives