Order Management and Operations Manager at Exaware

About This Role

We are now seeking a talented and detail-oriented Order Management to support our growing US business operations.   This role will ensure a seamless post-delivery financial process by initiating customer invoicing once goods are shipped or confirmed received, including all applicable costs such as freight, tariffs, and mark-ups. The Operations Manager will coordinate closely with Finance to track payments, issue taxable documentation, and proactively manage accounts receivable follow-up.    What will you do: • Oversee day-to-day operational activities in the US, ensuring smooth coordination across departments. • Manage ordering processes from vendor coordination to order tracking and delivery follow-up. • Handle invoicing, including preparation, verification, and timely submission to clients. • Coordinate with suppliers, partners, and internal teams to meet delivery schedules and operational goals. • Maintain accurate operational records, reports, and documentation. • Support the COO (based in the US) in operational planning and process improvements. • Assist with logistics and inventory management for hardware deliveries to customers and partners. • Monitor and report on key operational KPIs. • Ensure compliance with company policies and operational procedures. • Manage the post-delivery financial workflow by initiating customer invoicing once goods are shipped or confirmed received, ensuring all applicable costs such as freight, tariffs, and service mark-ups are included. • Coordinate closely with the Finance team to track payments, issue taxable documentation, and proactively manage accounts receivable follow-up, allowing Sales to focus on business growth while ensuring timely and accurate cash flow.   Requirements • 2+ years of experience in operations, order management, invoicing, or related roles. • Strong organizational skills with excellent attention to detail. • Proficiency in Microsoft Office (Excel, Word, Outlook); experience with ERP/CRM systems is a plus. • Excellent communication skills (written and verbal) in English. • Ability to prioritize and multitask in a dynamic environment. • Strong work ethic and a “can-do” attitude.   Skills • Detail-oriented and highly organized. • Strong interpersonal and collaboration skills. • Tech-savvy and quick to learn new systems. • Proactive and able to work independently Exaware is a technology company focused on advanced networking software and hardware solutions. We work with global customers to build reliable scalable and high performance networks that support modern data driven businesses. Our products are used in complex real world environments where stability speed and precision truly matter.

Requirements

• At least 3 years of experience in order management or operations management
• Proven track record of improving process efficiency and reducing costs
• Strong analytical and problem-solving skills, with ability to analyze complex data and identify trends
• Excellent communication and interpersonal skills, with ability to work effectively with cross-functional teams
• Familiarity with order management software and systems, such as ERP or CRM
• Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines
• Strong attention to detail and ability to maintain high levels of accuracy
• Bachelor's degree in Business Administration, Operations Management, or related field

Benefits

• Competitive salary range of ₱46,000-₱103,000 per month
• Opportunity to work with a global company with a strong presence in the Philippines
• Flexible work-from-home arrangement, with regular check-ins and team meetings
• Comprehensive benefits package, including SSS, PhilHealth, and Pag-IBIG contributions
• Professional development opportunities, including training and mentorship programs
• Collaborative and dynamic work environment, with a team of experienced professionals