Assistant Customer Service Manager at Cettire

About This Role

About Us: Cettire is the largest Australian-owned luxury fashion site and we are continuing to grow at a rapid pace. About the Role: We have an exciting opportunity for an Assistant Customer Service Manager to join our growing team. Working on a permanent full-time basis, your duties will include but are not limited to: Overseeing customer service enquiries from various channels Hiring, training and managing new employees Handling some administration duties Managing escalated customer enquiries…

Requirements

• At least 3 years of experience in customer service or a related field
• Proven track record of delivering exceptional customer experience and resolving complex issues
• Strong communication and interpersonal skills, with the ability to work with diverse teams and stakeholders
• Excellent problem-solving and analytical skills, with the ability to think critically and make informed decisions
• Familiarity with CRM software and customer service tools, with the ability to learn new systems quickly
• Ability to work in a fast-paced environment, with a focus on meeting deadlines and delivering results
• Strong knowledge of the Philippine market and cultural nuances, with the ability to adapt to our global customer base

Benefits

• Competitive salary range of ₱19,000 - ₱29,000 per month
• Opportunity to work with a global e-commerce company with a strong presence in the Philippines
• Chance to develop your skills and career in a dynamic and fast-paced environment
• Comprehensive benefits package, including SSS, PhilHealth, and Pag-IBIG
• Flexible working arrangements, with the option to work from home (WFH) or on-site
• Opportunities for career growth and professional development