Customer Service Representative at Shure Incorporated

About This Role

Under the general supervision of the Customer Experience Manager, the Customer Service Representative II provides complete customer service support to partners across India and SEAP markets. The role manages end-to-end order activities, documentation requirements, and customer communication, working cross-functionally with Logistics, Supply Planning, Finance, and Sales to ensure timely and accurate service delivery. This position requires strong SAP skills, excellent communication, attention to…

Requirements

• At least 2 years of experience in customer service or a related field
• Excellent communication and interpersonal skills, with the ability to work with diverse customer groups
• Strong problem-solving skills, with the ability to analyze complex issues and provide effective solutions
• Proficiency in English, both written and spoken
• Familiarity with customer relationship management (CRM) software and tools
• Ability to work in a fast-paced environment, meeting tight deadlines and handling multiple priorities
• Strong analytical and critical thinking skills, with the ability to identify trends and areas for improvement

Benefits

• Competitive salary range of ₱18,000 - ₱31,000 per month
• Opportunity to work with a global brand and develop skills in a dynamic industry
• Chance to work from home (wfh) with a flexible schedule
• SSS (Social Security System) and PhilHealth contributions
• Pag-IBIG membership and contributions
• Annual leave and sick leave benefits