Customer Service Operations at Agilent Technologies

About This Role

Job Description Job Responsibilities: Provides pre-sales and/or post-sales consulting to benefit Agilent customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. Manages and coordinates the end-to-end customer experience (from order to install…

Requirements

• At least 2 years of experience in customer service operations or a related field
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced, dynamic environment
• Proficiency in Microsoft Office and customer service software
• Experience with process improvement and quality assurance methodologies
• Strong analytical and critical thinking skills
• Knowledge of customer service principles and best practices

Benefits

• Competitive salary range of ₱19,000-₱30,000 per month
• Opportunity to work with a global leader in the life sciences and diagnostics industry
• Chance to develop your skills and career in a dynamic and supportive environment
• Comprehensive benefits package including SSS, PhilHealth, and Pag-IBIG
• Flexible work arrangements, including work-from-home options
• Opportunities for professional growth and development through training and mentorship