Commercial Customer Service Executive at Safran Landing Systems

About This Role

Job Responsibilities : Customer interface for production requirements and progress reporting. Assist the team in resolving production workflow stoppages pending customer response. Handle all administrative functions (Creation, Maintenance, Processing) relating to customers’ repair orders. Update Contract Summary Database (Ad hoc & Specific Aircraft) Process the release of credit hold with consultation with KAM. Regularly update customers on orders status and expected delivery dates. Co-ordinate…

Requirements

• At least 3 years of experience in customer service or a related field
• Proven track record of delivering excellent customer service in a fast-paced environment
• Strong communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues
• Proficiency in Microsoft Office, particularly in Excel, Word, and PowerPoint
• Ability to work in a remote setup with minimal supervision
• Familiarity with CRM software and customer service tools
• Strong problem-solving skills, with the ability to think critically and resolve complex issues
• Bachelor's degree in Business Administration, Marketing, or a related field

Benefits

• Competitive salary range of ₱19,000-₱27,000 per month
• Opportunities for career growth and professional development
• Comprehensive benefits package, including SSS, PhilHealth, and Pag-IBIG
• Flexible work arrangements, including work-from-home setup
• Collaborative and dynamic work environment
• Access to training and development programs to enhance your skills and knowledge