Customer Experience Ambassador (Bacoor, Cavite) at Globe Telecom

About This Role

Join Globe Telecom as a Customer Experience Ambassador in Bacoor, Cavite, and be part of a dynamic team that drives customer satisfaction and loyalty. As a mid-level professional, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to our valued customers. Your day-to-day tasks will involve responding to customer complaints, escalating complex issues to senior team members, and collaborating with internal stakeholders to improve customer experience. This is a great opportunity to grow your career in a leading telecommunications company in the Philippines.

Requirements

• At least 2 years of experience in customer service or a related field
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Familiarity with customer relationship management (CRM) software and tools
• Strong analytical and critical thinking skills to resolve complex customer issues
• High school diploma or equivalent, with a degree in a related field (e.g., business, communications) preferred
• Ability to work on-site in Bacoor, Cavite, with occasional travel to other locations

Benefits

• Competitive salary range of ₱19,000-₱32,000 per month
• Comprehensive benefits package including SSS, PhilHealth, and Pag-IBIG
• Opportunities for career growth and professional development
• Flexible working hours and a dynamic work environment
• Access to exclusive discounts and perks on Globe products and services
• Annual performance-based bonuses and incentives