CUSTOMER EXPERIENCE OFFICER at Bank of the Philippine Islands (BPI)

About This Role

Join Bank of the Philippine Islands (BPI), one of the country's leading banks, as a Customer Experience Officer. In this role, you will be responsible for ensuring exceptional customer service, resolving customer complaints, and implementing process improvements to enhance the overall customer experience. As a Customer Experience Officer, you will work closely with cross-functional teams to drive business growth and customer satisfaction. This is a great opportunity to develop your skills in customer service, problem-solving, and teamwork in a dynamic and fast-paced banking environment.

Requirements

• At least 2 years of experience in customer service or a related field
• Bachelor's degree in Business Administration, Marketing, or a related field
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving and analytical skills
• Knowledge of banking products and services is a plus
• Familiarity with customer relationship management (CRM) software is an advantage

Benefits

• Competitive salary ranging from ₱19,000 to ₱38,000 per month
• Comprehensive benefits package including SSS, PhilHealth, and Pag-IBIG contributions
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Access to exclusive employee discounts and perks
• Annual leave and holiday pay