Customer Service Escalation Expert at Canva

About This Role

Join Canva's growing team in the Philippines as a Customer Service Escalation Expert! As a key member of our customer support team, you will be responsible for resolving complex customer issues and providing exceptional support to our users. You will work closely with our global teams to ensure seamless customer experience. This is a great opportunity to grow your skills and be part of a dynamic and innovative company that values its employees.

Requirements

• 3+ years of experience in customer service, preferably in a technical or creative industry
• Excellent problem-solving and communication skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong knowledge of customer service principles and practices
• Familiarity with Canva's products and services (or willingness to learn)
• Ability to work on-site in Makati, National Capital Region
• Bachelor's degree in a relevant field (e.g. business, communications, marketing)

Benefits

• Competitive salary range of ₱20,000-₱31,000/month
• Standard benefits (SSS, PhilHealth, Pag-IBIG)
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Flexible working hours and work-from-home options
• Access to Canva's products and services for personal use