Customer Service Executive at Flintex Consulting Pte Ltd

About This Role

The Customer Service Executive must be a communicative, analytical and creative team player who can address customers' issues effectively and achieve high levels of customer satisfaction. An individual who monitors responses to customer requests and queries to minimise gaps in customer service delivery while improving customer relationships and experience. Key Responsibilities: 1. Order processing, generate invoices, and credit/debit notes. 2. Handle shipping documents such as Letter of Credit …

Requirements

• At least 3 years of experience in customer service or a related field
• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
• High school diploma or equivalent required; degree in Business Administration, Marketing, or a related field is an advantage
• Proficient in Microsoft Office and Google Suite, with experience in CRM software a plus
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong problem-solving and conflict resolution skills, with a customer-centric approach
• Familiarity with Philippine laws and regulations related to customer service
• Ability to work independently and as part of a team, with a focus on delivering exceptional customer service

Benefits

• Competitive salary range of ₱123,000-₱135,300 per month
• Opportunity to work with a reputable company in the Philippines
• Chance to develop your customer service skills and advance your career
• SSS (Social Security System) and PhilHealth benefits
• Pag-IBIG (Home Development Mutual Fund) membership
• Paid annual leave and sick leave
• Overtime pay and allowances for work done beyond regular hours