Customer Service Executive at Seacare Manpower Services Pte Ltd

About This Role

Job Responsibilities Handle general enquiries from employers and workers (calls and emails), including escalated cases. Review and route online forms and cases to relevant teams for follow-up. Collate statistics for case tracking. Manage returned mails for letters sent by the team. Update workers results and related enquiries. Perform ad-hoc duties including data entry, generating standard outcome letters, and issuing outcomes to customers. Requirements Positive work attitude with good communic…

Requirements

• At least 2 years of experience in customer service or a related field
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and meet deadlines
• Proficiency in English (written and verbal)
• Familiarity with customer relationship management (CRM) software
• Basic computer skills and knowledge of Microsoft Office applications
• Ability to work independently and as part of a team
• High school diploma or equivalent required, Bachelor's degree preferred

Benefits

• Competitive salary range of ₱17,000-₱31,000 per month
• Opportunities for professional growth and development
• Chance to work with a reputable company in the Philippines
• SSS (Social Security System) and PhilHealth benefits
• Pag-IBIG (Home Development Mutual Fund) membership
• Paid annual leave and sick leave
• Free on-site parking and convenient location