Customer Service Lead at EPOS

About This Role

About EPOS Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider. Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth. With a growing pr…

Requirements

• 3+ years of experience in customer service leadership or management
• Proven track record of team management and performance improvement
• Excellent communication and problem-solving skills
• Ability to analyze customer feedback and develop data-driven insights
• Experience with customer relationship management (CRM) software
• Strong understanding of customer service principles and best practices
• Ability to work in a fast-paced, dynamic environment

Benefits

• Competitive salary range of ₱17,000–₱29,000/month
• Opportunity to work with a global company with a growing presence in the Philippines
• Chance to develop leadership and management skills
• Comprehensive benefits package including SSS, PhilHealth, and Pag-IBIG
• Flexible work arrangements, including work-from-home options
• Opportunities for career growth and professional development