Customer Service Manager (Seafreight) at CEVA Logistics

About This Role

YOUR ROLE The incumbent will be part of a larger team within the IFF department in providing seamless and customers focused solutions to support the achievement of business objectives. WHAT ARE YOU GOING TO DO? Main areas of focus and accountability of the role – detail in order of importance the main areas of accountability of the role: Responsible for leading and planning freight forwarding operations ocean freight for a team of 10 Customer Service Representatives Responsible for designing, i…

Requirements

• At least 3 years of experience in customer service or a related field
• Proven track record of leading high-performing teams
• Excellent communication and problem-solving skills
• Experience with seafreight operations or a related industry
• Ability to work in a fast-paced, dynamic environment
• Knowledge of logistics and supply chain management principles
• Familiarity with CRM software and other customer service tools
• Strong analytical and reporting skills

Benefits

• Competitive salary range of ₱19,000-₱31,000 per month
• Opportunity to work with a global logistics company
• Chance to develop leadership skills and advance your career
• Comprehensive benefits package including SSS, PhilHealth, and Pag-IBIG
• Flexible work arrangements with a work-from-home option
• Opportunities for professional growth and development