Customer Service Manager at SH Cogent Logistics Private Limited

About This Role

About the Company We are a logistics company and have an opening for a Customer Service Manager at our Transportation Dept. About the Role The Customer Service Manager will be responsible for managing a team of customer service staff and ensuring that all job requirements of the orders given are captured and that customer inquiries are attended to effectively. Responsibilities Lead a team of customer service personnel to fulfil customers' requirement. Attend to major customer’s enquiries and li…

Requirements

• At least 3 years of experience in customer service management in a BPO or logistics company
• Proven track record of improving customer satisfaction and loyalty
• Strong leadership and team management skills, with experience in managing a team of 5-10 customer service representatives
• Excellent communication and problem-solving skills, with the ability to resolve complex customer complaints
• Familiarity with customer relationship management (CRM) software and other relevant tools
• Ability to work in a fast-paced environment and adapt to changing priorities
• Bachelor's degree in Business Administration, Marketing, or a related field
• Fluency in English, with excellent written and verbal communication skills

Benefits

• Competitive salary range of ₱16,000-₱29,000 per month
• Remote work setup with flexible working hours
• Opportunity to work with a dynamic logistics company in Singapore
• Comprehensive benefits package including SSS, PhilHealth, and Pag-IBIG
• Professional development opportunities for career growth and advancement
• Collaborative and supportive team environment with regular team-building activities