Customer Service Manager at Unknown

About This Role

Job Summary Manage and lead the salon front desk team to deliver exceptional customer experiences. Collaborate with management to plan and execute customer-centric daily operations, drive customer retention, and ensure smooth administrative and operational functions. Responsibilities Lead and train the front desk team to consistently deliver excellent customer service and enhance client satisfaction at the salon Collaborate with management to develop and implement daily operational plans focuse…

Requirements

• 3+ years of experience in customer service management, preferably in a BPO or call center environment
• Proven track record of leading high-performing customer service teams
• Excellent communication and interpersonal skills, with the ability to work with diverse stakeholders
• Strong analytical and problem-solving skills, with the ability to analyze customer feedback and improve processes
• Familiarity with customer relationship management (CRM) software and other relevant tools
• Ability to work in a fast-paced, dynamic environment with multiple priorities
• Bachelor's degree in Business Administration, Marketing, or a related field

Benefits

• Competitive salary range of ₱19,000 - ₱33,000 per month
• Opportunities for professional growth and development in a dynamic company
• Comprehensive benefits package, including SSS, PhilHealth, and Pag-IBIG contributions
• Generous leave benefits, including annual leave and sick leave
• Access to training and development programs to enhance your skills and knowledge
• A dynamic and supportive work environment with a team of experienced professionals