Customer Service Manager at Unknown

About This Role

Hiring: Customer Service Executive Salary: SGD 3,400 per month Performance Bonuses Working Hours: Monday to Friday, 9:00 AM - 6:00 PM Employment Type: Full-Time Job Responsibilities Handle customer enquiries via phone, email, and chat Resolve customer issues professionally and efficiently Provide accurate information about products and services Maintain and update customer records in the system Follow up on customer cases and ensure timely resolution Coordinate with internal teams to address c…

Requirements

• At least 3 years of experience in customer service management, preferably in a call center or BPO environment
• Strong leadership and team management skills, with the ability to motivate and develop team members
• Excellent communication and problem-solving skills, with the ability to handle complex customer issues
• Proficiency in CRM software and other customer service tools
• Knowledge of customer service best practices and industry standards
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong analytical and problem-solving skills, with the ability to analyze customer feedback and develop solutions

Benefits

• Competitive salary range of ₱18,000-₱33,000 per month
• Opportunity to work with a dynamic and growing company
• Chance to develop leadership and management skills
• Access to training and development programs to enhance your skills
• Comprehensive benefits package, including SSS, PhilHealth, and Pag-IBIG contributions
• Flexible work arrangements, including work-from-home options