Customer Service Manager at Unknown

About This Role

• Front desk duties including handle incoming and outgoing calls, booking appointments, attend to customer's inquiry • Communicating with customers via telephone, WhatsApp, email face-to-face and social media • Keeping records of discussions or correspondence with customer • Handling customer's feedbacks • Improving customer service procedures, policies and standards REQUIREMENTS: • Minimum 2 years of supervisory experience • Excellent verbal and written communication skills • Possess strong in…

Requirements

• At least 3 years of experience in customer service management, preferably in a BPO or call center environment
• Proven track record of improving customer satisfaction and loyalty metrics
• Strong leadership and team management skills, with experience in training and developing team members
• Excellent communication and problem-solving skills, with the ability to handle complex customer issues
• Familiarity with customer service software and tools, such as CRM systems and ticketing platforms
• Ability to analyze data and metrics to inform business decisions
• Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines
• Bachelor's degree in Business Administration, Marketing, or a related field

Benefits

• Competitive salary range of ₱18,000 - ₱32,000 per month
• Opportunity to work with a global company and gain international experience
• Chance to develop your leadership and management skills in a dynamic environment
• Comprehensive benefits package, including SSS, PhilHealth, and Pag-IBIG contributions
• Flexible work arrangements, including work-from-home options
• Ongoing training and development opportunities to enhance your skills and career