CUSTOMER SERVICE MANAGER at Unknown

About This Role

Job Summary You will lead and manage a customer service team to deliver effective support and maintain strong relationships with clients and stakeholders. You will communicate clearly across all organizational levels and ensure operational coverage during late hours. Responsibilities Lead and manage a customer service team to achieve performance targets and deliver quality service Develop and maintain strong local contacts to support customer service operations and business growth Communicate e…

Requirements

• At least 3 years of experience in customer service management, preferably in a call center environment
• Proven track record of improving customer satisfaction ratings and reducing churn rates
• Strong leadership and team management skills, with experience in leading a team of customer service representatives
• Excellent communication and interpersonal skills, with the ability to effectively communicate with customers and internal stakeholders
• Knowledge of customer service software and technology, including CRM systems and ticketing tools
• Ability to analyze customer feedback and develop data-driven insights to inform customer service strategies
• Familiarity with the Singapore market and customer preferences is a plus
• Bachelor's degree in Business Administration, Marketing, or a related field

Benefits

• Competitive salary range of ₱20,000 - ₱32,000 per month
• Opportunity to work with a Singapore-based company with a global presence
• Chance to develop leadership and management skills in a dynamic and fast-paced environment
• Professional growth and development opportunities, including training and mentorship programs
• Standard Philippine benefits, including SSS, PhilHealth, and Pag-IBIG contributions
• Flexible work arrangements, including work-from-home options and a healthy work-life balance