CUSTOMER SERVICE OFFICER at Bank of the Philippine Islands (BPI)

About This Role

Join Bank of the Philippine Islands (BPI) as a Customer Service Officer in Manila and be part of a dynamic team that provides exceptional banking services to our valued clients. As a Customer Service Officer, you will be responsible for handling customer inquiries, resolving issues, and providing timely responses to customer concerns. You will work closely with other teams to ensure seamless customer experience. This is a great opportunity to grow your career in a leading Philippine bank with a strong commitment to customer satisfaction.

Requirements

• At least 2 years of experience in customer service or a related field
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple customer inquiries simultaneously
• Knowledge of banking products and services, preferably with BPI
• Basic computer skills and proficiency in Microsoft Office
• Ability to work on-site in Manila, National Capital Region
• High school diploma or equivalent required; degree in Business Administration or a related field preferred

Benefits

• Competitive salary range of ₱17,000-₱29,000 per month
• Standard benefits package including SSS, PhilHealth, and Pag-IBIG contributions
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Flexible work arrangements, including work-from-home options
• Access to BPI's employee wellness programs and discounts on banking services