Customer Service Officer at HOYA Group

About This Role

Description The Customer Service Officer will be the first point of contact for customers, providing a friendly and professional service. This role is crucial in maintaining our company's reputation and ensuring customer satisfaction. The officer will handle a high volume of calls, offering accurate and timely assistance, and ensuring a smooth customer journey. Responsibilities: The following is a detailed, but not exhaustive, listing of the hands-on tasks you will undertake in the role: Custom…

Requirements

• At least 2 years of experience in customer service or a related field
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and meet deadlines
• Proficiency in English and Filipino languages
• Familiarity with customer relationship management (CRM) software
• Basic knowledge of sales and marketing principles
• Ability to work independently and as part of a team
• High school diploma or equivalent required, degree in a related field preferred

Benefits

• Competitive salary range of ₱19,000-₱29,000 per month
• SSS (Social Security System) and PhilHealth benefits
• Pag-IBIG benefits and contributions
• Opportunities for career growth and professional development
• Flexible work arrangements, including work-from-home options
• Comprehensive training and onboarding program