Customer service officer at ROCKWOOL Group

About This Role

This is a 6-month temporary contract role. Role summary: To manage order entry on timely manner with complete accuracy as order entry is the initiating activity for the complete supply chain process. Initiates and implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Also need to short close the order or postpone the orders in SAP system for accuracy to Management. Also a major activity to work on…

Requirements

• At least 2 years of experience in customer service or a related field
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong knowledge of customer service principles and practices
• Proficiency in English and Filipino languages
• Familiarity with CRM software and tools
• Ability to work on-site in Singapore with occasional travel to other locations

Benefits

• Competitive salary range of ₱19,000 - ₱30,000 per month
• Opportunity to work with a leading global company in the Philippines
• Chance to develop your skills and career in a dynamic and fast-paced environment
• Comprehensive benefits package including SSS, PhilHealth, and Pag-IBIG
• Opportunity to work with a diverse team and contribute to the growth of the company
• Professional development and training opportunities