Customer Service Representative at 1840 & Company

About This Role

Job Title: Remote Customer Service RepresentativeLocation: Anywhere in the Philippines Employment Type: Full-Time Salary: 5 USD per hr Job Summary: As we continue to steadily develop, we are looking to add a member to our small corporate team. We consider the ideal candidate to be a self-starter who possesses the right attitude to fit into a dynamic business environment such as ours. As the Customer Service Representative, you will be required to provide memorable service to our growing base of customers. This is a contractual position. The ideal candidate for this role will turn into a long-term position given the need and fit with the company. Role & Responsibilities (include but are not limited to) Be the primary agent for servicing all subscription-based customers Answer, screen, and follow up with incoming calls, emails, and live chats Respond to customer inquiries and concerns in a professional and timely manner Work with existing database of customers and new customers Drive administrative systems and technology Support other team members as needed Qualifications Must possess positive and flexible attitude Have strong verbal and written communication skills Ability and preference to work independently with minimum supervision Be comfortable with and/or learning various applications and systems Capable of working on multiple tasks with various deadlines simultaneously Previous customer service, outbound sales and/or call center experience is considered an asset Capable to work on a graveyard shift.  Job Duties Answer incoming customer inquiries Record and modify customer information within the database Engage with clients in a friendly and professional manner while actively listening to their concerns Offer support and solutions to customers in accordance with the company's customer service policies About 1840 & Company1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com.

Requirements

• High school diploma or equivalent required, but a degree in Communications, Marketing, or a related field is a plus
• Excellent communication and interpersonal skills to effectively interact with customers and colleagues
• Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines
• Proficiency in Microsoft Office, particularly in Word, Excel, and PowerPoint
• Familiarity with customer relationship management (CRM) software and other tools
• Strong problem-solving skills to resolve customer issues efficiently and effectively
• Ability to work independently and as part of a team to achieve common goals

Benefits

• Competitive salary range of ₱18,000 - ₱29,000 per month
• Opportunity to work from home (WFH) with a flexible schedule
• SSS (Social Security System) and PhilHealth contributions
• Pag-IBIG membership and contributions
• Annual leave and sick leave benefits
• Ongoing training and development opportunities to enhance your skills and career