Customer Service Representative at Tomra

About This Role

Job Description ROLE/JOB SUMMARY/RESPONSIBILITIES The TOMRA Customer Care Representative is the first point of contact for our customers and partners and is responsible for providing excellent customer service. This includes answering customer calls, dispatching technicians / contractors and ensuring thorough documentation of the work. The role will support with installation planning. This role will work to a roster where shifts can be any day of the week including public holidays. SPECIFIC RES…

Requirements

• At least 2 years of experience in customer service or a related field
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Proficiency in English and Filipino languages (written and verbal)
• Familiarity with customer relationship management (CRM) software and tools
• Strong analytical and critical thinking skills
• Ability to work independently and as part of a team
• Basic knowledge of computer systems and software applications

Benefits

• Competitive salary range of ₱20,000-₱30,000 per month
• Opportunity to work with a global leader in the reverse vending industry
• Chance to develop your skills and advance your career in a dynamic and innovative company
• Standard benefits package including SSS, PhilHealth, and Pag-IBIG contributions
• Flexible work arrangements, including work-from-home options
• Opportunities for professional growth and development through training and mentorship programs