Customer Service Specialist - eClerx Private Ltd at eClerx Private Ltd

About This Role

Client Outreach Specialist (Japanese Language) Location: Singapore Type: Full-time Vertical: Financial Markets Job Summary The Client Outreach team are the front line unit who work with clients as part of meeting Know Your Client (KYC) onboarding requirements, periodic refreshes and remediations. We work in close collaboration with Global Corporate and Investment Bankers and Global Markets Sales to support the Bank’s global regulatory and policy requirements as it relates Client Due Diligence (…

Requirements

• At least 2 years of experience in customer service or a related field
• Strong communication and interpersonal skills, with the ability to work with diverse clients and stakeholders
• Excellent problem-solving and conflict resolution skills, with a focus on customer satisfaction
• Proficiency in English, both written and verbal, with the ability to communicate effectively in a global environment
• Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines
• Familiarity with customer service software and systems, with the ability to learn new tools and technologies quickly
• High school diploma or equivalent, with a focus on customer service or a related field

Benefits

• Competitive salary range of ₱17,000-₱29,000 per month
• Sickness benefit through PhilHealth
• Social Security System (SSS) contributions
• Pag-IBIG contributions
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment with a global team