Customer Service Team Leader at Morgan McKinley

About This Role

We’re hiring a Team Leader on behalf of our client, a leading organization in the technology and digital services sector. In this role, you’ll oversee contact center operations, drive team performance through coaching and reviews, manage escalations, and support reporting, compliance, and ad hoc projects assigned by the Contact Center Manager (CCM). Key Responsibilities: Lead daily operations and monitor customer service officers' performance to ensure service levels and KPIs are consistently a…

Requirements

• At least 3 years of experience in customer service or team leadership roles
• Proven track record of leading high-performing teams and achieving customer satisfaction targets
• Strong communication and interpersonal skills, with the ability to build strong relationships with team members and clients
• Experience with customer relationship management (CRM) software and other relevant tools
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong problem-solving skills and analytical thinking
• Bachelor's degree in Business Administration, Marketing, or a related field

Benefits

• Competitive salary range of ₱19,000 - ₱31,000 per month
• Opportunity to work with a leading recruitment firm in the Philippines
• Chance to develop leadership skills and advance your career
• Comprehensive benefits package including SSS, PhilHealth, and Pag-IBIG contributions
• Flexible working hours and remote work options
• Opportunities for professional growth and development