CX CUSTOMER CARE OFFICER at Bank of the Philippine Islands (BPI)

About This Role

Join Bank of the Philippine Islands (BPI) as a CX Customer Care Officer in Manila, Philippines. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through phone, email, and chat support. Your day-to-day tasks will include resolving customer complaints, answering inquiries, and escalating complex issues to ensure customer satisfaction. This is a great opportunity to work with a leading bank in the Philippines and develop your customer service skills in a dynamic and fast-paced environment.

Requirements

• At least 2 years of experience in customer service or call center operations
• Excellent communication and interpersonal skills
• Ability to work in a team environment and provide support to colleagues
• High school diploma or equivalent; bachelor's degree in a related field is an advantage
• Proficiency in English and Filipino languages
• Basic knowledge of banking products and services
• Ability to work in a 24/7 rotation schedule

Benefits

• Competitive salary range of ₱19,000-₱36,000 per month
• Comprehensive benefits package including SSS, PhilHealth, and Pag-IBIG
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Free meals and snacks in the office
• Access to employee discounts and perks