Executive (Customer Service) (2-year contract) at Republic Polytechnic

About This Role

Office of Organisation & Svc Excellence – Executive (Customer Service) (2-year contract) Job Description: Delivering personalised service to address customer enquiries through email, phone calls, live chats, and in-person interactions at the counter. Providing friendly, professional, and efficient service to deliver exceptional customer experiences. Identifying and addressing customers’ needs with the goal of achieving high customer satisfaction. Using digital service platforms such as case man…

Requirements

• At least 2 years of experience in customer service or a related field
• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
• Excellent problem-solving and conflict resolution skills, with the ability to think critically and creatively
• Proficiency in Microsoft Office, particularly Excel, Word, and Outlook
• Ability to work in a fast-paced environment with multiple priorities and deadlines
• Strong analytical and organizational skills, with the ability to manage multiple projects and tasks
• Familiarity with customer relationship management (CRM) software and systems
• Ability to work independently and as part of a team, with a collaborative and supportive attitude

Benefits

• Competitive salary range of ₱17,000-₱31,000 per month
• 2-year contract with opportunities for renewal and career advancement
• SSS (Social Security System) and PhilHealth benefits for employees and their dependents
• Pag-IBIG benefits and membership for employees
• Comprehensive training and development program to enhance skills and knowledge
• Flexible work arrangements, including work-from-home options and flexible hours