Fashion E-commerce Assistant Customer Service Manager at Chello

About This Role

Job Responsibilities: 1. Customer Inquiries: Respond promptly to customer inquiries via various channels, including email, chat, and social media. Provide accurate and helpful information regarding products, orders, and general inquiries. 2. Order Assistance: Assist customers in placing orders, modifying orders, and processing returns or exchanges. Collaborate with the operations team to track and monitor order statuses and deliveries. 3. Problem Resolution: Investigate and resolve customer iss…

Requirements

• At least 3 years of experience in customer service or a related field
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and meet deadlines
• Proficiency in English and Filipino languages
• Knowledge of e-commerce platforms and customer relationship management software
• Experience with social media marketing and customer engagement
• Ability to work independently and as part of a team
• Familiarity with Philippine laws and regulations regarding consumer protection

Benefits

• Competitive salary range of ₱19,000-₱31,000 per month
• Opportunity to work with a dynamic and growing company in the e-commerce industry
• Chance to develop your skills in customer service and e-commerce
• Collaborative and supportive work environment
• SSS (Social Security System) and PhilHealth benefits
• Paid annual leave and sick leave
• Professional development opportunities
• Free meals and snacks in the office