Head of Enrolment and Customer Service at The Learning Lab, Singapore

About This Role

In this role as the Head of Enrolment and Customer service (Centre level), you will assist the Director, Sales and Customer Experience in developing and executing sales & customer management plans for the Centre that you are responsible for. To manage the day-to-day running of the centre, expansion, and development of TLL programmes, working closely with all departments to provide excellent customer service to learners and parents. You will build and lead a team that is highly motivated to deli…

Requirements

• At least 3 years of experience in customer service or enrolment management in the education sector
• Proven track record of leading high-performing teams and driving business growth
• Strong understanding of customer service principles and practices
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment with multiple priorities
• Familiarity with CRM software and customer service tools
• Bachelor's degree in Business Administration, Marketing, or a related field

Benefits

• Competitive salary of ₱20,000–₱28,000/month
• SSS (Social Security System) and PhilHealth benefits
• Pag-IBIG savings and loan program
• Annual leave and sick leave benefits
• Opportunities for professional growth and development
• Flexible work setup with remote work options