Manager, Customer Service at Unknown

About This Role

Enable your future At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future - starting with yours. Top Reasons to work with TDCX Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage World-class workspaces Engaging …

Requirements

• At least 3 years of experience in customer service management, preferably in a BPO setting
• Proven track record of leading high-performing teams and achieving customer satisfaction targets
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
• Strong analytical and problem-solving skills, with the ability to identify and resolve customer complaints in a timely and effective manner
• Knowledge of customer service principles, practices, and technologies, including CRM software and social media platforms
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and deadlines
• Familiarity with Philippine labor laws and regulations, including SSS, PhilHealth, and Pag-IBIG requirements

Benefits

• Competitive salary range of ₱18,000-₱28,000 per month
• Opportunity to work with a dynamic and growing company in the BPO industry
• Chance to develop leadership and customer service skills in a fast-paced environment
• Comprehensive benefits package, including SSS, PhilHealth, and Pag-IBIG contributions
• Paid time-off and holidays, including a 13th-month pay and Christmas bonus
• Professional development opportunities, including training and certification programs