Retail Customer Service & Operations Lead at Selby Jennings

About This Role

A leading financial services organisation is building its next-generation retail futures trading platform and is seeking an experienced Customer Service & Operations Lead to design and scale a best‑in‑class client support and operations function. This is a 0-1 leadership opportunity for someone who thrives at the intersection of high‑velocity trading technology and institutional-grade reliability . The Opportunity This role goes beyond traditional operations management. You will act as an opera…

Requirements

• 3+ years of experience in retail customer service or operations management
• Proven track record of leading high-performing teams and achieving sales targets
• Strong understanding of customer service principles and practices
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Familiarity with retail operations software and systems
• Bachelor's degree in Business Administration, Marketing, or a related field

Benefits

• Competitive salary range of ₱17,000-₱33,000 per month
• Opportunities for career growth and professional development
• SSS (Social Security System) and PhilHealth benefits
• Pag-IBIG benefits and retirement plan
• Flexible work arrangements, including work-from-home options
• Access to training and development programs to enhance your skills