Retail Customer Service & Operations Lead - Selby Jennings at Selby Jennings

About This Role

A leading financial services organisation is building its next-generation retail futures trading platform and is seeking an experienced Customer Service & Operations Lead to design and scale a best‑in‑class client support and operations function. This is a 0-1 leadership opportunity for someone who thrives at the intersection of high‑velocity trading technology and institutional-grade reliability . The Opportunity This role goes beyond traditional operations management. You will act as an opera…

Requirements

• At least 3 years of experience in customer service or operations management in the retail industry
• Proven track record of leading high-performing teams and driving business growth
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
• Strong analytical and problem-solving skills, with the ability to analyze performance metrics and develop data-driven solutions
• Familiarity with customer relationship management (CRM) software and other retail technology platforms
• Ability to work in a fast-paced environment and adapt to changing priorities
• Bachelor's degree in Business Administration, Marketing, or a related field

Benefits

• Competitive salary range of ₱19,000-₱31,000 per month
• Opportunity to work with a global recruitment agency with a strong presence in the Philippines
• Chance to develop leadership skills and contribute to the success of a dynamic company
• Professional development opportunities, including training and mentorship programs
• Standard benefits, including SSS, PhilHealth, and Pag-IBIG
• Flexible work arrangements, including work-from-home options