Senior English Customer Service Representative at Tiger Brokers Singapore

About This Role

Job Description 1. Customer Inquiries & Support - Respond to inbound calls, online chats, and emails from international clients, providing professional responses, follow-ups, and callbacks to foster robust customer relationships. 2. Customer Relationship Management - Develop and maintain relationships with overseas clients by identifying their needs, providing timely feedback, and driving process improvements. - Address customer complaints, collaborate with internal teams to resolve issues, and…

Requirements

• At least 2 years of experience in customer service, preferably in a call center or BPO environment
• Excellent written and verbal communication skills in English, with a strong focus on grammar and punctuation
• Ability to work in a fast-paced environment and meet productivity targets
• Strong problem-solving skills and ability to think critically
• Familiarity with CRM software and other customer service tools
• High level of adaptability and flexibility in a dynamic work environment
• Strong teamwork and collaboration skills, with the ability to work effectively with colleagues and senior team members

Benefits

• Competitive salary range of ₱17,000-₱29,000 per month
• Opportunity to work with a reputable international company with a strong presence in the Philippines
• Chance to develop your skills and gain international experience
• Comprehensive benefits package, including SSS, PhilHealth, and Pag-IBIG
• Paid training and onboarding program to ensure your success in the role
• Opportunities for career growth and advancement within the company