Service Officer at RCBC

About This Role

Join RCBC as a Service Officer in Cavite, Philippines, and play a vital role in delivering exceptional customer experiences. As a Service Officer, you will be responsible for handling customer inquiries, resolving issues, and providing timely responses to customer concerns. You will work closely with the team to ensure seamless customer service operations, contributing to RCBC's commitment to excellence in the Philippines. This is a great opportunity to develop your skills in customer service and grow with a reputable bank.

Requirements

• At least 2 years of experience in customer service or a related field
• Strong communication and interpersonal skills, with the ability to effectively interact with customers
• High school diploma or equivalent; bachelor's degree in a related field is an advantage
• Basic knowledge of banking operations and policies
• Ability to work in a fast-paced environment with multiple priorities
• Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook
• Familiarity with CRM software and systems is a plus

Benefits

• Competitive salary ranging from ₱18,000 to ₱32,000 per month
• Comprehensive benefits package, including SSS, PhilHealth, and Pag-IBIG
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Access to RCBC's employee wellness programs and services
• Flexible working hours and a generous leave policy